header-image-3a.jpg
free-mobile-service.jpg  

Support

For support, contact us at 1.866.966.2628.

FAQs

What is American Assistance?

Lifeline Wireless offers eligible customers a FREE wireless phone, 250 FREE minutes of nationwide wireless voice service, and 250 FREE texts each month. There are no bills, long-term contracts or activation fees for Lifeline Wireless customers.

Lifeline Wireless is brought to you by American Broadband & Telecommunications and is a Lifeline Assistance program supported by the Universal Service Fund. Lifeline Assistance is only available on one phone line per household (landline or wireless). Lifeline Wireless is available in limited geographic areas.

Is Lifeline Wireless service nationwide?

Yes. Service within the nationwide coverage area reaches more than 282 million people and is provided on the Nationwide Sprint®Network. Coverage is not available everywhere.

In what states is American Assistance offered?

Lifeline Wireless is currently available in Ohio, Maryland, Michigan, Missouri, Illinois, Indiana, Kentucky, West Virginia, and Wisconsin. We will be expanding into California, Florida, Georgia, Minnesota, New York, North Carolina, Pennsylvania, Tennessee, and Texas in the coming months.

How would I qualify for Lifeline Wireless?

Although eligibility varies by state, you may qualify for Lifeline Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs.

You may be required to provide proof of eligibility.

How do I qualify for Lifeline based on my Income Level?

If your income is 135% of the National Poverty Income Guideline you can qualify for Lifeline services.

In Michigan, and other Federal Default States, your income can qualify you at 150% of the National Poverty Income Guideline.

Do any restrictions apply?

Yes, certain restrictions apply:

Lifeline Wireless is only available to individuals who participate in a qualifying government program or are income eligible.

Only one wireless or landline Lifeline account is allowed per household and service is non-transferable.

The address you provide for your phone service must be your place of residence, whether permanent or temporary.

How can I apply for Lifeline Wireless?

You can apply online on this web site, or call us at 1.866.966.2628 and an advisor will be happy to assist you in the application process by sending an application to your home.

How long can I have American Assistance?

When you sign your Lifeline Wireless application, you are confirming that you qualify for Lifeline Wireless, a federal Lifeline Assistance program, based on government program participation or income eligibility. You are also confirming that you are the head of household and that your household receives only one lifeline discount (wireless or landline).

Do I have to use all of my free minutes and texts every month?

You must make at least one call every 60 days to continue receiving your free minutes each month.

What is Annual Certification?

Federal regulatory authorities require that at least once a year customers certify their eligibility to participate in the federal Lifeline Assistance program.

What should I do if I do not receive my minutes and texts in a particular month?

Please call 1.866.966.2628 and an advisor will be happy to assist you.

How do I activate my phone?

Dial *611 and press option 4 (activation). Wait for a verbal confirmation that your phone is now active then hang up. This may take up to 30 seconds.

How do I purchase additional minutes?

On this website, you will see how to purchase additional minutes. You can always call customer support if you would like to have an agent discuss these options with you. Call 866 966 2628 for Customer Care.

What should I do if I lose my American Assistance phone?

Don't panic. Take another look around and try to find your phone.

If you still can't locate your phone, let us know right away and we'll suspend service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days. There will be a charge of $25 for a replacement phone.

Call us at 1.866.966.2628 to suspend your account.

What if I no longer qualify?

Remember to inform us immediately upon learning that you no longer qualify for Lifeline Wireless, and we will discontinue your Lifeline Wireless service.

We will contact you at least once annually to verify that you still qualify for Lifeline Wireless. If during this process you do not respond by the response date, or we learn that you no longer qualify, we will discontinue your Lifeline Wireless service.