Affordability Connectivity Program FAQs

What is the aFFORDABILITY CONNECTIVITY PROGRAM or ACP program?

The Affordability Connectivity Program (ACP) is a limited-time program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (a co-pay of between $10 and $50 is required). ACP services and devices are subject to consumer eligibility, provider participation, product availability, and FCC/Universal Service Administrative Company (USAC) approval.

Who is eligible for ACP discounts on broadband service?

The ACP shares the same qualifying eligibility criteria as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit Fund, and income at or below 135% of the federal poverty level. For a limited-time determined by the FCC, unemployment may qualify you for Lifeline and the ACP. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline. These include Pell Grants (current award year recipients), Free and Reduced-Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), as well as reduced wages in certain instances. ACP eligibility will be determined for the FCC by USAC’s National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC.

What rules apply to me when I participate in the program?

Only eligible consumers may receive ACP discounts. The ACP monthly service and device discounts are non-transferrable. 

If I already receive Lifeline benefits will I automatically receive the AFFORDABILITY CONNECTIVITY Benefit?

No. You must opt-in and choose an eligible service plan.

How are Lifeline and the AcP different?

Lifeline is the FCC’s permanent program to support affordable access to essential communications services such as broadband Internet access. The ACP is a temporary program through which a participating provider can apply discounts to the same service plan on which you receive Lifeline service or a different service plan.

When will the AcP program end?

When the FCC announces the end the program or we end our promotional FREE ACP service offer, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. You may keep your service by paying the applicable undiscounted rate plus any applicable fees and taxes.

What else do I need to know?

Our standard terms and conditions apply, in addition to any others communicated to you that are specific to your service plan. For more information about the ACP Program you can call us at 611 or 877-266-7212.