Affordability Connectivity Program FAQs

AFFORDABLE CONNECTIVITY PROGRAM (ACP) FAQS

What is the Affordable Connectivity Program or ACP?

The Affordable Connectivity Program (ACP) is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). ACP services and devices are subject to consumer eligibility, provider participation, product availability, and FCC/Universal Service Administrative Company (USAC) approval. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program.


Who is eligible for ACP discounts on broadband service?

The ACP shares all of the same qualifying program based eligibility criteria as Lifeline – participation in SNAP, Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), Women Infants & Children (WIC) Program, and income at or below 200% of the federal poverty level. ACP eligibility will be determined for the FCC by USAC’s National Verifier and National Lifeline Accountability Database.

What rules apply to me when I participate in the program?

Only eligible consumers may receive ACP discounts. The ACP monthly service and one-time device discounts cannot be transferred to another household or individual. An eligible household is limited to one monthly service discount and one device discount. ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP discounted service.

If I already receive Lifeline benefits will I automatically receive the Affordable Connectivity Program benefit?

No. You must opt-in and choose an eligible service plan. Lifeline plans and benefits may be maintained without enrolling in the ACP. If you want to apply for ACP service only, please click on this link and then fill out the enrollment form.

Can I combine Lifeline and ACP benefits?

Yes, your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. In California, your ACP benefit cannot be applied to a plan on which you receive California LifeLine discounts. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider subject to certain regulatory restrictions.

What service plans does American Assistance offer with the ACP discount?

You can apply your ACP discount to any available American Assistance service plan, including those that will require no co-pay after application of the ACP discount. Service plans are posted on American Assistance’s website at https://www.americanassistance.com/acp/.

What download and upload speeds will I receive?

American Assistance provides high-speed broadband service to ACP customers. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. For additional information about broadband speeds, visit our Open Internet Policy.

How long will the ACP last?

The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible, or you may keep your service plan by paying the applicable undiscounted rate plus fees and taxes. Our terms and conditions will apply.

What else do I need to know?

Our ACP Terms and Conditions apply, available at . Additional terms and conditions specific to your service plan may apply and will be communicated to you at the time you enroll in the service plan. Our standard Terms and Conditions and related policies also apply. For more information about the ACP you can call us at 611 or 1-877-266-7212.

How do I sign up for ACP with American Assistance?

Existing Lifeline customers can upgrade to a better plan by combining ACP benefits. Please click on this link and then fill out the enrollment form.
New customers can apply for Lifeline + ACP benefits https://www.americanassistance.com/ or ACP only https://www.americanassistance.com/.