Do you have any questions?
Please contact our Customer Support Center
Totally unlimited and free phone calls at any time of the day
We also offer you unlimited text messages for easy communication
Simple and convenient registration, which will not take you much time
Include a fax cover page with your name and email address and fax your document with the cover page toll-free to
Send us copies of your proof documents by mailing them to: American Assistance
1480 Ford St
Maumee, OH 435337
To begin the process, please Select your state below to access the form.
30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15-day grace period before de-enrolling you for non-usage. If you do not respond to the notice, you will be de-enrolled. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.
Contact the PA PUC Bureau of Consumer Services for help with unresolved questions or complaints at
We offer several plans based on the state that you reside in. All plans include FREE Voice Minutes, FREE Text messages, and FREE Data. There are no bills, long-term contracts, or activation fees for qualified Lifeline customers.
The Lifeline Assistance program is brought to you by American Broadband & Telecommunications and is supported by the Universal Service Fund. Lifeline is only available on one phone line per household (landline or wireless). Lifeline is available in limited geographic areas.
Service within the nationwide coverage area reaches more than 282 million people and is provided on the Nationwide T-Mobile®Network. Coverage is not available everywhere.
See the Availability page
Although eligibility varies by state, you may qualify for Lifeline if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs.
You may be required to provide proof of eligibility.
If your income is 135% of the National Poverty Income Guideline you can qualify for Lifeline services.
In Michigan, and other Federal Default States, your income can qualify you at 150% of the National Poverty Income Guideline.
Yes, certain restrictions apply:
Lifeline is only available to individuals who participate in a qualifying government program or are income eligible.
Only one wireless or landline Lifeline account is allowed per your economic household and service is non-transferable.
The address you provide for your phone service must be your place of residence, whether permanent or temporary.
You must make at least one call every 30 days to continue receiving your free minutes, data, and text each month.
Dial *611 on your American Assistance mobile phone or call 1.877.266.7212.
Text Message: Please send us your questions or you can take a picture on your phone of your proof documents and send it to us at 877-266-7212.
On this website, you will see how to purchase additional minutes. You can always call customer support if you would like to have an agent discuss these options with you. Call 1.877.266.7212 for Customer Care.
Don’t panic. Take another look around and try to find your phone.
If you still cannot locate your phone, let us know right away and we will suspend the service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days. The replacement fee does vary, and the Customer Service Representative can advise you on what the fee will be.
Call us at 1.877.266.7212 to suspend your account and speak with a Customer Service Representative about the replacement fee.
Remember to inform us immediately upon learning that you no longer qualify for Lifeline, and we will discontinue your Lifeline Wireless service.
Federal guidelines require you to “recertify” your eligibility to participate in the Lifeline program. You should receive a letter, phone call, or text message asking you to recertify. For more information, please contact the National Verifier at 800-234-9473 or go to www.lifelinesupport.org.