Support and Help Center

Questions? Please contact our Customer Support Center.

Para Español, clic aquí.

Phone: Please call us at 1-877-266-7212.

Email: Attach your proof document to an email and send it to freephone@americanassistance.com

Text Message: Please send us your questions or you can take a picture on your phone of your proof documents and send it to us at 877-266-7212.

Fax: Include a fax cover page with your name and email address and fax your document with the cover page toll-free to 1-877-211-3705.

Mail: Send us copies of your proof documents by mailing them to:

American Assistance
1480 Ford St
Maumee, OH 435337

NOTICE: When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers.

30-Day Usage Requirement: Under the new Lifeline rules, you must use your Lifeline-supported service at least once every 30 days. Usage includes: (1) completing an outbound call or using data; (2) purchasing minutes or data to add to your plan; (3) answering an incoming call from a party other than your carrier; (4) responding to direct contact from your carrier and confirming that you want to continue receiving the service; or (5) sending a text message. If we detect 30 days of non-usage, we will give you notice with a 15-day grace period before de-enrolling you for non-usage. If you do not respond to the notice, you will be de-enrolled. This usage policy applies only to customers who do not have a regular billing and payment relationship with us.

NOTICE: Please Read our Terms and Conditions at Privacy Policy and Consumer Broadband Disclosure.

CALIFORNIA RESIDENTS SIGN UP HERE

To begin the process, please return to the home page or click below to access the form. Offer only applies to residents of California.

CLICK HERE TO APPLY ONLINE

 

User Manuals

FAQs


What is American Assistance?

We offer several plans based on the state that you reside in. All plans include FREE Voice Minutes, FREE Text messages, and FREE Data. There are no bills, long-term contracts, or activation fees for qualified Lifeline customers.

The Lifeline Assistance program is brought to you by American Broadband & Telecommunications and is supported by the Universal Service Fund. Lifeline is only available on one phone line per household (landline or wireless). Lifeline is available in limited geographic areas.

Is Lifeline service nationwide?

Service within the nationwide coverage area reaches more than 282 million people and is provided on the Nationwide T-Mobile®Network. Coverage is not available everywhere.

In what states is American Assistance offered?

See the Availability page

How would I qualify for Lifeline?

Although eligibility varies by state, you may qualify for Lifeline if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs.

You may be required to provide proof of eligibility.

How do I qualify for Lifeline based on my Income Level?

If your income is 135% of the National Poverty Income Guideline you can qualify for Lifeline services.

In Michigan, and other Federal Default States, your income can qualify you at 150% of the National Poverty Income Guideline.

Do any restrictions apply?

Yes, certain restrictions apply:

Lifeline is only available to individuals who participate in a qualifying government program or are income eligible.

Only one wireless or landline Lifeline account is allowed per your economic household and service is non-transferable.

The address you provide for your phone service must be your place of residence, whether permanent or temporary.

How can I apply for Lifeline?

You can apply online on this web site, or call us at 1.877.266.7212 and an advisor will be happy to assist you upon request in the application process by sending an application to your home.

Do I have to use all of my free minutes and texts every month?

You must make at least one call every 30 days to continue receiving your free minutes, data, and text each month.

What should I do if I do not receive my minutes, data, or texts in a month?

Dial *611 on your American Assistance mobile phone or call 1.877.266.7212.

Text Message: Please send us your questions or you can take a picture on your phone of your proof documents and send it to us at 877-266-7212.

How do I purchase additional minutes?

On this website, you will see how to purchase additional minutes. You can always call customer support if you would like to have an agent discuss these options with you. Call 1.877.266.7212 for Customer Care.

What should I do if I lose my American Assistance phone?

Don't panic. Take another look around and try to find your phone.

If you still cannot locate your phone, let us know right away and we will suspend the service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days. The replacement fee does vary, and the Customer Service Representative can advise you on what the fee will be.

Call us at 1.877.266.7212 to suspend your account and speak with a Customer Service Representative about the replacement fee.

What if I no longer qualify?

Remember to inform us immediately upon learning that you no longer qualify for Lifeline, and we will discontinue your Lifeline Wireless service.

How do I recertify?

Federal guidelines require you to “recertify” your eligibility to participate in the Lifeline program. You should receive a letter, phone call, or text message asking you to recertify.  For more information, please contact the National Verifier at 800-234-9473 or go to www.lifelinesupport.org.