When you see a message about Wireless Updates on your phone, that means that it's time to update your phone. Use this tutorial to explore the two new apps that will soon appear on your phone.
My Balance App: Now you can see exactly how many minutes, texts, and data are left on your plan at any time and when they will be reloaded.
Recertify App: Use this app to recertify your phone annually—one year after your activation date.
For support, contact us at 1.877.266.7212 or text us at 866-765-2628.
When the FCC updated its Lifeline rules, it also imposed new requirements for subscribers:
Lifeline Wireless offers eligible customers a FREE wireless phone, 500 FREE minutes of nationwide wireless voice service, and 500 FREE texts each month. There are no bills, long-term contracts or activation fees for Lifeline Wireless customers.
Lifeline Wireless is brought to you by American Broadband & Telecommunications and is a Lifeline Assistance program supported by the Universal Service Fund. Lifeline Assistance is only available on one phone line per household (landline or wireless). Lifeline Wireless is available in limited geographic areas.
Yes. Service within the nationwide coverage area reaches more than 282 million people and is provided on the Nationwide T-Mobile®Network. Coverage is not available everywhere.
See the Availability page
Although eligibility varies by state, you may qualify for Lifeline Wireless if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs.
You may be required to provide proof of eligibility.
If your income is 135% of the National Poverty Income Guideline you can qualify for Lifeline services.
In Michigan, and other Federal Default States, your income can qualify you at 150% of the National Poverty Income Guideline.
Yes, certain restrictions apply:
Lifeline Wireless is only available to individuals who participate in a qualifying government program or are income eligible.
Only one wireless or landline Lifeline account is allowed per household and service is non-transferable.
The address you provide for your phone service must be your place of residence, whether permanent or temporary.
When you sign your Lifeline Wireless application, you are confirming that you qualify for Lifeline Wireless, a federal Lifeline Assistance program, based on government program participation or income eligibility. You are also confirming that you are the head of household and that your household receives only one lifeline discount (wireless or landline).
You must make at least one call every 60 days to continue receiving your free minutes each month.
Please call 1.877.266.7212 and an advisor will be happy to assist you.
On this website, you will see how to purchase additional minutes. You can always call customer support if you would like to have an agent discuss these options with you. Call 1.877.266.7212 for Customer Care or text us at 866-765-2628.
Don't panic. Take another look around and try to find your phone.
If you still cannot locate your phone, let us know right away and we will suspend the service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days. The replacement fee does vary and the Customer Service Representative can advise you on what the fee will be.
Call us at 1.877.266.7212 to suspend your account and speak with a Customer Service Representative about the replacement fee.
Remember to inform us immediately upon learning that you no longer qualify for Lifeline Wireless, and we will discontinue your Lifeline Wireless service.
We will contact you at least once annually to verify that you still qualify for Lifeline Wireless. If during this process you do not respond by the response date, or we learn that you no longer qualify, we will discontinue your Lifeline Wireless service.
It is necessary to recertify annually to keep this service. Failure to do so will result in the termination of service and loss of your current phone number. If you are not sure if you need to recertify at this time or not please call customer service at 1.877.266.7212 or text us at 866-765-2628.