¿Tiene alguna pregunta?
Póngase en contacto con nuestro Centro de Atención al Cliente
Llamadas telefónicas totalmente ilimitadas y gratuitas a cualquier hora del día
También te ofrecemos mensajes de texto ilimitados para facilitar la comunicación
Registro sencillo y cómodo, que no le llevará mucho tiempo
Llámenos al 1-877-266-7212
freephone@americanassistance.com
Envíe sus preguntas al 1-877-266-7212
Incluya una portada de fax con su nombre y dirección de correo electrónico y envíe por fax su documento con la portada gratuitamente a
1-877-211-3705
Envíenos copias de sus documentos de prueba por correo a American Assistance
1480 Ford St
Maumee, OH 435337
Para iniciar el proceso, seleccione su estado a continuación para acceder al formulario.
Requisito de uso de 30 días: Bajo las nuevas reglas de Lifeline, debe utilizar su servicio Lifeline-apoyado al menos una vez cada 30 días. El uso incluye: (1) la realización de una llamada saliente o el uso de datos; (2) la compra de minutos o datos para añadir a su plan; (3) la contestación de una llamada entrante de un tercero que no sea su operador; (4) la respuesta a un contacto directo de su operador y la confirmación de que desea seguir recibiendo el servicio; o (5) el envío de un mensaje de texto. Si detectamos 30 días de no utilización, se lo notificaremos con un periodo de gracia de 15 días antes de darle de baja por no utilización. Si no responde a la notificación, se le dará de baja. Esta política de uso sólo se aplica a los clientes que no tienen una relación regular de facturación y pago con nosotros.
Póngase en contacto con la Oficina de Servicios al Consumidor de la PUC de Pensilvania para obtener ayuda con preguntas o quejas no resueltas en
AVISO: Lea nuestros Términos y Condiciones en Política de privacidad y divulgación de banda ancha al consumidor.
We offer several plans based on the state that you reside in. All plans include FREE Voice Minutes, FREE Text messages, and FREE Data. There are no bills, long-term contracts, or activation fees for qualified Lifeline customers.
The Lifeline Assistance program is brought to you by American Broadband & Telecommunications and is supported by the Universal Service Fund. Lifeline is only available on one phone line per household (landline or wireless). Lifeline is available in limited geographic areas.
Service within the nationwide coverage area reaches more than 282 million people and is provided on the Nationwide T-Mobile®Network. Coverage is not available everywhere.
See the Availability page
Although eligibility varies by state, you may qualify for Lifeline if you participate in Medicaid, Food Stamps/SNAP, Social Security Income (SSI), or other government programs.
You may be required to provide proof of eligibility.
If your income is 135% of the National Poverty Income Guideline you can qualify for Lifeline services.
In Michigan, and other Federal Default States, your income can qualify you at 150% of the National Poverty Income Guideline.
Yes, certain restrictions apply:
Lifeline is only available to individuals who participate in a qualifying government program or are income eligible.
Only one wireless or landline Lifeline account is allowed per your economic household and service is non-transferable.
The address you provide for your phone service must be your place of residence, whether permanent or temporary.
You can apply online on this web site, or call us at 1.877.266.7212 and an advisor will be happy to assist you upon request in the application process by sending an application to your home.
You must make at least one call every 30 days to continue receiving your free minutes, data, and text each month.
Dial *611 on your American Assistance mobile phone or call 1.877.266.7212.
Text Message: Please send us your questions or you can take a picture on your phone of your proof documents and send it to us at 877-266-7212.
On this website, you will see how to purchase additional minutes. You can always call customer support if you would like to have an agent discuss these options with you. Call 1.877.266.7212 for Customer Care.
Don’t panic. Take another look around and try to find your phone.
If you still cannot locate your phone, let us know right away and we will suspend the service. That way, once your service is suspended, no one can use your remaining balance. We can help you get a replacement phone. We usually can have it to you in just a few days. The replacement fee does vary, and the Customer Service Representative can advise you on what the fee will be.
Call us at 1.877.266.7212 to suspend your account and speak with a Customer Service Representative about the replacement fee.
Remember to inform us immediately upon learning that you no longer qualify for Lifeline, and we will discontinue your Lifeline Wireless service.
Federal guidelines require you to “recertify” your eligibility to participate in the Lifeline program. You should receive a letter, phone call, or text message asking you to recertify. For more information, please contact the National Verifier at 800-234-9473 or go to www.lifelinesupport.org.
Línea directa de conformidad
Cumplir las normas de Lifeline y del Programa de Conectividad Asequible (ACP) es nuestra principal prioridad y para ello necesitamos a todo el equipo.
ENLACES ÚTILES
